Salesforce signals virtue by banning use of product for sales of semi-autos

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https://www.salesforce.com/content/dam/ ... Policy.pdf
Worldwide, customers may not use a Service to transact online sales of any of the following firearms and/or related
accessories to private citizens. Firearms: automatic firearms; semi-automatic firearms that have the capacity to
accept a detachable magazine and any of the following: thumbhole stock, folding or telescoping stock, grenade
launcher or flare launcher, flash or sound suppressor, forward pistol grip, pistol grip (in the case of a rifle) or second
pistol grip (in the case of a pistol), barrel shroud; semi-automatic firearms with a fixed magazine that can accept
more than 10 rounds; ghost guns; 3D printed guns; firearms without serial numbers; .50 BMG rifles; firearms that use
.50 BMG ammunition. Firearm Parts: magazines capable of accepting more than 10 rounds; flash or sound
suppressors; multi-burst trigger devices; grenade or rocket launchers; 80% or unfinished lower receivers; blueprints
for ghost guns; blueprints for 3D printed guns; barrel shrouds; thumbhole stocks; threaded barrels capable of
accepting a flash suppressor or sound suppressor.
Tech giant brings software to a gun fight
SAN FRANCISCO — On its website, Salesforce.com touts retailer Camping World as a leading customer of its business software, highlighting its use of products to help sales staff move product. A Camping World executive is even quoted calling Salesforce’s software “magic.”

But behind the scenes in recent weeks, the Silicon Valley tech giant has delivered a different message to gun-selling retailers such as Camping World: Stop selling military-style rifles, or stop using our software.

The pressure Salesforce is exerting on those retailers — barring them from using its technology to market products, manage customer service operations and fulfill orders — puts them in a difficult position. Camping World, for example, spends more than $1 million a year on Salesforce’s e-commerce software, according to one analyst estimate. Switching to another provider now could cost the company double that to migrate data, reconfigure systems and retrain employees.

Re: Salesforce signals virtue by banning use of product for sales of semi-autos

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This is a company I know very well. I have spent many days in the Salesforce headquarters. My team needs to extract data from and interconnect with Salesforce on many projects.

This new trend to treat guns similarly to how Tobacco Companies were treated (legal but immoral and shunned) is not good news. What it tells me that the business world can reach a consensus that "guns overall" might be legal, but that "semi-auto guns" are immoral. The reason it is not good news is because it works.

The fact that these folks are misinformed is a detail. Boycotts work. And targeting semi-automatic weapons, while crude, is easy.
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Re: Salesforce signals virtue by banning use of product for sales of semi-autos

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max129 wrote: Thu May 30, 2019 2:46 pm This is a company I know very well. I have spent many days in the Salesforce headquarters. My team needs to extract data from and interconnect with Salesforce on many projects.

This new trend to treat guns similarly to how Tobacco Companies were treated (legal but immoral and shunned) is not good news. What it tells me that the business world can reach a consensus that "guns overall" might be legal, but that "semi-auto guns" are immoral. The reason it is not good news is because it works.

The fact that these folks are misinformed is a detail. Boycotts work. And targeting semi-automatic weapons, while crude, is easy.
"Semi-auto guns" today; other guns tomorrow. The policy actually already restricts quite a bit more.

Re: Salesforce signals virtue by banning use of product for sales of semi-autos

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This is an interesting development...

The world used to have power struggles between the Church & State. For centuries, Europe was a battleground not of people against the monarchy/aristocracy but between the power struggle between the Catholic Church and the Kings. France was the first country to truly introduce democracy and inject the power of people into the fray.

As the power of the Church has waned and democracy replace kings, it seems Corporations are the new Church? -Hmmmmm
"It is better to be violent, if there is violence in our hearts, than to put on the cloak of non-violence to cover impotence. There is hope for a violent man to become non-violent. There is no such hope for the impotent." -Gandhi

Re: Salesforce signals virtue by banning use of product for sales of semi-autos

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max129 wrote: Thu May 30, 2019 3:18 pm I ask myself often, what exactly would I do if 100% of firearms were outlawed.
A more logical hypothetical might be as follows:
What would I do if the ownership of all semi-auto firearms, centerfire firearms with rifled barrels, and large-bore shotguns was made impossible for proletarians, and ownership of bolt-action and lever-action .22 rimfires, .410 shotguns, and muzzleloaders was extremely burdensome and prohibitively expensive?

Re: Salesforce signals virtue by banning use of product for sales of semi-autos

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Bisbee wrote: Thu May 30, 2019 3:22 pm This is an interesting development...

The world used to have power struggles between the Church & State. For centuries, Europe was a battleground not of people against the monarchy/aristocracy but between the power struggle between the Catholic Church and the Kings. France was the first country to truly introduce democracy and inject the power of people into the fray.

As the power of the Church has waned and democracy replace kings, it seems Corporations are the new Church? -Hmmmmm
France didn’t do that till after the Revolution, both ours and theirs. As for the corporations they were already a major influence. Just look at the British East India Company as a major example.
Facts do not cease to exist because they are ignored.-Huxley
"We can have democracy in this country, or we can have great wealth concentrated in the hands of a few, but we can't have both." ~ Louis Brandeis,

Re: Salesforce signals virtue by banning use of product for sales of semi-autos

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It is very painful to move from Salesforce CRM to another (because Salesforce CRM is often a hub).

But for almost any retail organization, the CRM is the minor use case - they usually deploy Salesforce for customer service.

In this area, customer service, Salesforce has very good replacements (IMO, superior).

So for this market, "Someone else will fill the gap" is more than likely.

What this will really do for retailers is have them answer the following questions:

1) Do we make more margin on semi-auto guns than the cost to swap to a new system?

2) In the case where the answer to (1) above is "neutral" to "slightly negative", do we accept being pushed around by a vendor?

I believe that only in the case of a retailer that has low margins on semi-autos and a high switching cost will they comply with the demand.

Since doing the above analysis is a small part of my analytics for customers (but seldom retailers), I think this is how it will turn out. For retailers where semi-auto margins are small, the cost of compliance is a nit. For anyone making real money, they will switch to a new customer service platform.
Last edited by max129 on Fri May 31, 2019 2:10 pm, edited 1 time in total.
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Re: Salesforce signals virtue by banning use of product for sales of semi-autos

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There are plenty of other reasons to dump sales force. Its expensive compared to its competitors and there are some serious security risks as its well adapted to rouge IT (employees not going through regular channels to procure cloud services) and its easy for non-programers to stand up cloud based apps (this means they are very likely to leak data with poor coding and app design practices). These risks can be managed but but it requires IT and security professionals working together to do so.

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