Fun with FedEx
Posted: Mon Jul 02, 2012 7:15 pm
Computer died about 10 days ago...bought a replacement, which shipped on the 26th, was scheduled, according to FedEx tracking, for delivery the 29th.
At the end of the day, having hung around all day to sign for the bugger, I called FedEx to see what was up...they said it was scheduled to be delivered July 2...even though their tracking site said the 29th...they had no answer for the discrepancy...not that they didn't know, they just wouldn't answer the question. Though after the phone call they changed the scheduled date on the website! They're smart!
Getting late in the afternoon today (the 2nd) so I check FedEx tracking again...says it's been delivered and signed for by someone named JFJTEAEG. Except it ain't here.
Called their wonderful customer service and asked them. They say "it was delivered at 2:35 today." I tell them that "no, it wasn't" and asked what address they delivered it to...they told me...turns out it's an address across town.
They are now promising to have it to me by 5:00...except I am not going to accept it if it even looks like it was opened by someone else.
UPS can't buy this kind of advertising.
At the end of the day, having hung around all day to sign for the bugger, I called FedEx to see what was up...they said it was scheduled to be delivered July 2...even though their tracking site said the 29th...they had no answer for the discrepancy...not that they didn't know, they just wouldn't answer the question. Though after the phone call they changed the scheduled date on the website! They're smart!
Getting late in the afternoon today (the 2nd) so I check FedEx tracking again...says it's been delivered and signed for by someone named JFJTEAEG. Except it ain't here.
Called their wonderful customer service and asked them. They say "it was delivered at 2:35 today." I tell them that "no, it wasn't" and asked what address they delivered it to...they told me...turns out it's an address across town.
They are now promising to have it to me by 5:00...except I am not going to accept it if it even looks like it was opened by someone else.
UPS can't buy this kind of advertising.